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FAQ

What services can Gold Mark provide for you?

Gold Mark is a company focusing on electric vehicle charging systems, dedicated to providing professional charging services to the majority of electric vehicle users.

We provide a one-stop, high-quality, safe, and reliable charging station installation service to meet the daily charging needs of electric vehicle owners, car parks, private housing estates, and industrial/commercial buildings across Hong Kong. This allows users to seamlessly use their personal charging stations between home and work.

Our services cover:

Basic charging equipment provision
On-site inspection and evaluation
Installation and testing
After-sales maintenance

Engineering team: Hong Kong registered Grade A electrical technicians with extensive experience in related projects.

What should I know about the installation process?

Understand the installation site environment: Submit on-site photos/videos. For complex cases, free technician inspection will be arranged.
Installation plan determination and quotation: Customized plans and quotes based on site conditions.
Make relevant payments.
Arrange installation matters:
- Coordinate with management office
- Apply for electricity meter
- Install charging station and meter
- Ready for immediate use

How to calculate charging speed?

Charging speed depends on:

Site power output
Vehicle’s maximum supported power
Settings and battery condition

Common configurations:

General housing estates: Single-phase electricity 32A (7kW), 20A (4.4kW), 16A (3.5kW), 13A (2.8kW)
Village houses/Industrial buildings: Three-phase electricity 32A (22kW), 16A (11kW)

Example calculation (75kWh battery charged from 40% to 100%):

Single-phase 32A (7kW): ~6 hours
Three-phase 16A (11kW): ~4 hours*
Three-phase 32A (22kW): ~2 hours** *Requires vehicle support for three-phase 16A input **Requires vehicle support for three-phase 32A input

My housing estate has completed the EHSS project (with an isolator). Is an on-site visit required?

No. Submit isolator location/layout photos for remote quote evaluation.

Project timeline?

With new electricity meter: ~20-30 days (pending management/power company approval)
Existing meter: ~1 week

Does the charging station have certifications?

Yes. All stations comply with IEC standards and are certified by international testing labs.

Is a completion certificate provided?

Yes. WR1 completion certificate issued upon project handover.

Insurance coverage?

Purchased:

HK$15 million Product Liability Insurance
HK$20 million Construction Insurance

Maintenance Policy

Scope: Full-machine factory warranty (non-human damage)
Troubleshooting: Remote diagnosis with solutions within 24hrs (workdays)
Period: Starts from project completion date